THE BOSS has been servicing Dallas-Fort Worth contractors and consumers for decades. Their wide selection of flooring, fencing, decking, moulding and siding has created a loyal following. THE BOSS additionally stocks a wide variety of preparation and delivery tools and supplies, ensuring their professional contractors and consumer customers have the best products available to ensure success.
The challenge. THE BOSS provides building supplies to two very different customer bases, professional contractors and consumers. Each customer base requires different relationship management approaches, varied sales processes, and unique payment solutions. Core challenges included:
Lack of modern customer management tools to manage their customer bases
Multiple stack of operating systems, creating heavy administration overhead
Selling and invoicing solutions, disconnected to their payment platforms
The solution. With the desire to enable better relationship management, strengthen inventory control, and empower selling processes, THE BOSS partnered with Bluemax.
Outcomes included:
Enriched product and customer data, improving product knowledge and deepening commercial relationships
Deployment of product and inventory management, enabling multi showroom and warehouse locations
Improved selling and delivery processes across their unique customer bases
Embedded payment solutions for card-present / card-not-present, debit, payment links and ACH, accelerating customer transactions and speeding funding